Returns and Exchanges

Returns

Full price items can be returned within 14 days of receiving your original order. All returns must be accompanied by a copy of your proof of purchase. Please make sure your items are returned in a new and unused condition and in their original packaging, in order for us to process a refund. Sale items cannot be returned or exchanged, unless faulty.

Please note: Earrings cannot be returned or exchanged for hygiene reasons unless they are defective or faulty.

Please ship the item(s) you'd like to return to the address below:
Seek and Find Ltd.
8 Glebe Way,
Moira,
Co. Down, BT67 0TQ
Northern Ireland

Upon receipt of items our customer team will send you a confirmation email. We will process your refund within 7 days of receipt and the card originally used will be credited with the cost of the goods, minus any delivery charges. Your credit card company may take 4-7 working days to credit your account.
Please note that we do not offer a free returns service at the moment.

Faulty Items

If you receive an order and deem it faulty, please email our customer service team at hello@seekandfindjewellery.com including pictures of the faulty item(s) before making any returns. 

Exchanges

If you want a different item that is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you'll need to return the unwanted item for a refund and place a new order.

Please note that we cannot be held responsible for any items/packages which do not reach us so we recommend that you use a trackable service.

Still Have a Question?

Please email our Customer Service team Monday to Friday, between 9:00am and 5:00pm GMT at hello@seekandfindjewellery.com